The player from Brazil is experiencing difficulties withdrawing his winnings as a result of ongoing verification. immediately after considerable investigation it was disclosed by the casino which the player had breached terms and conditions by use of the system malfunction. as a result, the complaint is turned down.
The participant from Brazil asked for a withdrawal five days before distributing this complaint. eventually, she effectively gained her winnings, so we closed the grievance as fixed.
This is a fantastic signal, as any this sort of principles could potentially be employed in opposition to players to justify not spending out winnings to them.
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We experienced requested further info from the participant regarding the existing balance and any pending withdrawals, but failed to get a response. The difficulty seemed to be in the entire process of resolution, nevertheless, without the player's confirmation, we needed to reject the criticism.
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The participant from Thailand is frustrated While using the delayed withdrawal that has been pending for every week. The complaint was turned down as the participant didn't respond to our messages and thoughts.
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